Return policy
Not happy with your purchase? Don't worry!
We offer a 30 day risk free return policy on “like new” products in the original packaging to the contiguous United States. As long as you return your item to us, in like new condition and in its original packaging, we will refund you in full.
We're unable to accept returns on the following purchases
Volume orders
Open box items, except for desk frames
Showroom models
Some other things to keep in mind
All returns must be approved by Regal Rocks within 30 days of receipt.
Once approved, number will be issued along with a return shipping label.
Returns expire after 30 days. Please contact us if you need additional time.
Items missing packaging or damaged beyond the expected wear from light use will incur an additional fee to cover repairs or part-replacement.
We typically process returns within 3 business days of receipt. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.
International orders
No international orders, except for Canadian orders, are eligible for returns.
For Canada only: Please note, a return shipment fee will be deducted from your return.
We do not accept returns shipped to a freight forwarder.
Please contact us with any questions or concerns. We're here to help.
Please Contact Us for a Return Form, filling out this form will help us process your request quickly and stay in touch about the process.